The network slowdown likely heralds the arrival of an initiative Iran has been readying—a “halal” domestic intranet that it has said will insulate its citizens from Western ideology and un-Islamic culture, and eventually replace the Internet.

As far as I understand it, this is totally possible. It’s one of those reminders that the internet is not this all-powerful thing that lives separately from oppressive regimes and the harsh rules of international relations.

January 5, 2012

Let me be as clear as I can be: the iOS multitasking bar does not contain “a list of all running apps”. It contains “a list of recently used apps”. The user never has to manage background tasks on iOS.

I guess I can see how this would be confusing. If it doesn’t matter – why bother letting users remove apps from the list?

Because sometimes code breaks, and it’s nice to have a backup option to shut things down. Under normal circumstances, though, you don’t have to manage which apps are “open” or “closed” to conserve battery on your iPhone.

{ 0 comments }

In research by Dan Ariely and others it appears that higher incentives, actually reduce performance. That’s a perverse and counter-intuitive result, but in several different kinds of experiments, groups that were promised the largest amount of money as a reward for doing a task performed that task more slowly, and completed the tasks less often.

This post actually lays out a pretty convincing argument for eliminating sales commissions.

{ 0 comments }

This is actually kind of a neat look at how the Ruby interpreter treats strings of different lengths.

{ 0 comments }

January 4, 2012

The business of follow up

by Jason Preston on January 4, 2012

Following up seems to be one of the most important aspects of business, but it’s also something that suffers a lot without a significant amount of systemization. I think there are a lot of opportunities that pass by for companies, especially smaller businesses, because they open doorways and then for various (good) reasons they don’t end up walking all the way through.

Of course there are different types of businesses and there are different types of follow up. So let’s see if we can categorize some of the kinds of people you would follow up with:

  • A potential consumer customer
  • A potential b2b customer (a lead)
  • A consumer who has bought your product
  • A b2b customer who has bought your product
  • A potential partner who can help your business

Out of this list, I think we already pay a lot of attention to potential customers, be they consumers or other businesses. There are whole lot of SaaS systems dedicated to tracking leads, bringing leads in to a “funnel,” and assigning various follow up to the right staff.

In this sense, the system of lead generation and follow up is a very “solved” problem, and the issue facing many small businesses in this space is a lack of adherence to any given system.

These systems are also readily used for the business development deals where the end goal may not be a sale, but certainly an agreement of some kind.

That leaves follow up with a consumer or business customer who has already bought your product.

This people are really the most likely people to be customers for you again. In the b2b world, a “lead” doesn’t get thrown away once they’ve bought something once, they get pushed up the priority list and hopefully become a long term regular customer.

In some consumer industries, especially where (like in the b2b market) the sales process is competitive and the final product is extremely expensive — like automobiles and houses — there is already a standard practice for customer follow up and retention.

Car dealerships maintain a relationship with you not only through maintenance but in some cases through drivers club memberships, magazines, and other regular mailings. I’ve only bought one house, but the follow up has been very good so far, and it’s definitely going to keep the agent top-of-mind when it comes time to sell the house I’m currently in and find a new one.

Even though the costs of having this kind of follow up in place could be large (staff dedicated to the process, printing and mailing materials, database management, and so on), it’s well worth it if a returning customer brings in, per purchase, several thousand dollars or more.

What if this process could be made more efficient for smaller, consumer facing companies, or for companies with less expensive products, but for whom the returning customer is an essential part of the package? Essentially, what if there was a resource-poor way to increase the lifetime value of each of your customers?

For all I know these services already exist (in fact, it looks like followup.com offers something in this vein, but only for auto dealerships, and a bit ham-handed), but I imagine that being able to sign up for a company that will manage this process for you would be a great advantage. Hand off the contact info, exclusively to be used for these very limited purposes, and allow the company to send various follow-up materials on your behalf that will encourage customers to become repeat customers and even real devoted fans.

How noticeable would it be if you signed up for an online service and received an actual physical thank-you in the mail? What if you got a free ticket to a movie? What if you got something on your birthday?

I can think of a lot of businesses that could benefit from a service like that.

{ 0 comments }

January 3, 2012

Mark Suster’s take on riding subways vs taking taxis:

I lived in London for nearly a decade. For the first few years I took the Underground everywhere. Over time as I became more senior at Andersen Consulting I had more resources to take taxis everywhere. For a few years I found myself constantly in taxis.

It was certainly more private. I probably caught less colds. But it was colder. After I started my first company I find myself back on the Underground. I love that feeling of being amongst random people. I love the people watching. I love imagining what all of their lives are like. What they do. Where they live. Who they are.

When I’m in New York City I almost always find myself taking the subway where possible. I feel more connected. I feel more at one with the city. I feel more Haimish.

I too love riding the subway when I’m in New York (or frankly, most places on the east coast), and what I love about the transit systems there is that everybody uses them. I even liked the buses while I lived in Brighton, because everybody uses them.

Public transit can be an awesome way to feel connected to the people around you, but I think a city kind of has to be built for it, but culturally and physically.

{ 0 comments }

New startup ideas are all around you, in the improvised behaviors of people you know. It takes a keen product eye, however, to notice these improvisational behaviors and recognize which ones are worthy of being developed into standalone products.

I’ve referred to this kind of behavior in the past as linespotting, and it’s something I think a lot of very successful entrepreneurs seem to have in common.

{ 0 comments }

I got 7 / 10

{ 0 comments }

December 18, 2011

Just spent a few minutes looking up Stripe, an API that promises to finally offer a payments API that works the way a payment API should work: easy to hook up, and the only fees are transaction fees. Pay when you get paid. Thanks, Stripe.

Time to poke around a little more with Potluk again.

{ 0 comments }

December 16, 2011

From The Verge, via and in reference to Daring Fireball and MG Siegler preferring the iPhone:

It gets under my skin because it is a pompous, privileged, insulting, and myopic viewpoint which reeks of class warfare — and it is indicative of a growing sentiment I see amongst people in the tech community.

and

“It’s probably hard for a Mercedes owner to describe to a Honda owner how attention to detail makes their driving experience better.” Or rather, it’s hard for a rich person to explain to a middle- or low-income person why expensive things are empirically better.

Nevermind, of course, that the iPhone 3GS is free.

Fascinating and many-faceted answer on Quora:

A theoretical physicist friend likes to say that there should be books titled “______ for Mathematicians”, where _____ is something generally believed to be difficult (quantum chemistry, general relativity, pricing of derivatives, formal epistemology). Those books would be short and pithy. That’s because the key ideas in those hard fields boil down to a few abstract ideas that mathematicians already understand or are well equipped to understand using their toolbox of concepts.

{ 0 comments }

December 15, 2011

Fantastic set of posters advertising BFAs and MFAs. Found on Twitter via gapingvoid.

The Las Vegas Weekly with a profile of Teller and the “floating red ball trick” – of which there does not appear to be any video online. Written with care and shows real appreciation for the art of the magical illusion.

What Teller loves about the trick is the same thing that made Abbott so reluctant to reveal the secret: its beauty. But unlike Abbott, Teller is anxious to expose the secret in the hope of allowing a fuller appreciation of that beauty.

{ 0 comments }

December 14, 2011

Almost of two decades of this environment of “permissionless innovation” has led to the creation of a huge new industry, which is global in nature, but unquestionably led by the US. Almost every young person I meet coming out of college these days wants to work in this industry.

I agree with Fred Wilson on SOPA. Contact your representative today and let them know that SOPA is a problem.

{ 0 comments }

December 13, 2011

There’s a whole lot of “white noise” information that gets passed around with an in-person interaction that doesn’t get passed over the phone or the internet. Everything from the color of your shirt to whether or not you’re tapping your feet — while kind of “irrelevant” — is really in my opinion some of the most important stuff of human relationships.

Kevin Purdy argues for more third place interactions, and I think it’s a good idea. Kind of makes me want to start my own regular morning meet up group.

{ 0 comments }

I am continually amazed with what can be accomplished with CSS & HTML5.

{ 0 comments }

December 12, 2011

The largest collection of Isaac Newton’s papers has gone digital, committing to open-access posterity the works of one of history’s greatest scientist.

A brilliant but apparently weird dude. I really like looking at notebook scans like this. Someone should turn that handwriting into a font called “Newton.”

{ 0 comments }

Another neat idea for a computer that (apparently) passes the Turing test?

(DeepQA is the name of the “operating system” that drives Watson)

Once you fill DeepQA up, it will answer questions all day long. You might be a little terrified the first time you pick up your phone to hear dulcet but unmistakably-computerized tones of Watson saying “Hello, can I interest you in cheap home insurance?”, but when you realize that you’re dealing with a computer that can answer all of your questions, and in a neutral way without emotional blackmail, you’ll probably warm to the idea.

{ 0 comments }

This information will be doubly useful because many of the compounds come from older patents that have expired, meaning science institutes around the world now have unprecedented access to data that was previously very hard (or expensive) to obtain.

Extreme tech points out that chemical compounds is just the first in a long list of extremely huge data sets that Watson could be set after. Maybe the WHOLE collection of patents next, for example:

It’s that utopian ideal of standing on the shoulders of giants; an enterprising individual should be able to build a company based on the work of his forebears, and then create or discover his own novel invention to perpetuate the cycle. In reality, that’s impossible because of the time, money, and effort required to pore through thousands or millions of patents and journals. Watson could change all that.

I don’t yet understand why Watson is better suited to parsing large data sets than, say, Google’s servers, or Facebook’s, or distributed computing networks in general, but you have to admit it’s really cool to just have a big room of machinery and be able to name it something like “Watson.”

{ 0 comments }

That’s the title of the project by 17-year old Angela Zhang:

Zhang managed to develop a nanoparticle that can be delivered to the site of a tumor through the drug salinomycin. Once there it kills the cancer stem cells.

{ 0 comments }